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Information OrientationThe Link to Business Performance$
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Donald A. Marchand, William J. Kettinger, and John D. Rollins

Print publication date: 2002

Print ISBN-13: 9780199252213

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199252213.001.0001

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Evolution of Management Thinking and Practice about People, Information, and IT

Evolution of Management Thinking and Practice about People, Information, and IT

Chapter:
(p.17) CHAPTER 2 Evolution of Management Thinking and Practice about People, Information, and IT
Source:
Information Orientation
Author(s):

DONALD A. MARCHAND

WILLIAM J. KETTINGER

JOHN D. ROLLINS

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199252213.003.0002

This chapter examines the three broad schools of management thinking and practice that have, over the course of the last century, shaped the ways people, information, and IT are viewed by managers. It reviews the history and evolution of the IT, Information Management, and Behaviour and Control schools, and discovers the few real interactions or connections between the three schools, particularly in recent decades. It postulates that the viewpoints of senior managers concerning the effective use of information were not completely captured within the theories of one individual school of thought. It shows that senior managers had a more complex and comprehensive view of effective information use that integrated dimensions from each of the three schools. It adds that senior managers seem to hold that this higher-level information usage effectiveness idea better predicts business performance than did the singular perspectives of each individual school of thought.

Keywords:   management thinking, Information Management, Behaviour School, Control School, senior manager, information use

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