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British Rail 1974–1997From Integration to Privatisation$
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Terry Gourvish

Print publication date: 2002

Print ISBN-13: 9780199250059

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780199250059.001.0001

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Endgame

Endgame

Chapter:
(p.436) 13 Endgame
Source:
British Rail 1974–1997
Author(s):

Terry Gourvish (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199250059.003.0013

This chapter summarizes the main steps in the privatization of railways after 1994 and evaluates the performance of public sector management over twenty years of significant change. It is shown that between 1974 and 1994, British Rail evolved from a rather unwieldy, monolithic structure into one that provided improved services, marketing, and customer care. British Rail's managers also worked to produce their own organizational solution for the industry.

Keywords:   privatization, British Railways Board, public sector management, customer care, managers

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