Jump to ContentJump to Main Navigation
The Relationship AdvantageInformation Technologies, Sourcing, and Management$
Users without a subscription are not able to see the full content.

Thomas Kern and Leslie P. Willcocks

Print publication date: 2001

Print ISBN-13: 9780199241927

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780199241927.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a monograph in OSO for personal use (for details see http://www.oxfordscholarship.com/page/privacy-policy).date: 20 August 2018

Risk Mitigation and the Relationship Advantage in IT Outsourcing

Risk Mitigation and the Relationship Advantage in IT Outsourcing

Chapter:
(p.39) 2 Risk Mitigation and the Relationship Advantage in IT Outsourcing
Source:
The Relationship Advantage
Author(s):

Thomas Kern

Leslie P. Willcocks

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199241927.003.0002

Over the last decade the growth in significance and in the size of outsourcing deals has resulted in rising concern with the actual management of outsourcing arrangements, in particular with the twin issues of risk mitigation and relationship management. This chapter develops a risk analysis framework for helping to understand and analyse the critical components of client-supplier relationships. It shows that the juxtaposition of these two subjects — risks and relationships — is far from coincidental. Risk and relationships in IT outsourcing are undermanaged and understudied, and previous studies have never systematically linked the two issues. However, the case studies provide convincing evidence that managing the relationship dimension has also proven to be a major contributor to risk mitigation.

Keywords:   IT outsourcing, risk analysis framework, risk mitigation, relationship management, Iclient-supplier relationships

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .