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The Relationship AdvantageInformation Technologies, Sourcing, and Management$
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Thomas Kern and Leslie P. Willcocks

Print publication date: 2001

Print ISBN-13: 9780199241927

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780199241927.001.0001

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Risk Mitigation and the Relationship Advantage in IT Outsourcing

Risk Mitigation and the Relationship Advantage in IT Outsourcing

(p.39) 2 Risk Mitigation and the Relationship Advantage in IT Outsourcing
The Relationship Advantage

Thomas Kern

Leslie P. Willcocks

Oxford University Press

Over the last decade the growth in significance and in the size of outsourcing deals has resulted in rising concern with the actual management of outsourcing arrangements, in particular with the twin issues of risk mitigation and relationship management. This chapter develops a risk analysis framework for helping to understand and analyse the critical components of client-supplier relationships. It shows that the juxtaposition of these two subjects — risks and relationships — is far from coincidental. Risk and relationships in IT outsourcing are undermanaged and understudied, and previous studies have never systematically linked the two issues. However, the case studies provide convincing evidence that managing the relationship dimension has also proven to be a major contributor to risk mitigation.

Keywords:   IT outsourcing, risk analysis framework, risk mitigation, relationship management, Iclient-supplier relationships

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