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Handbook of Communication in Oncology and Palliative
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David Kissane, Barry Bultz, Phyllis Butow, and Ilora Finlay

Print publication date: 2010

Print ISBN-13: 9780199238361

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199238361.001.0001

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Evaluating communication skills training courses

Evaluating communication skills training courses

Chapter:
(p.683) Chapter 59 Evaluating communication skills training courses
Source:
Handbook of Communication in Oncology and Palliative Care
Author(s):

Lyuba Konopasek

Marcy Rosenbaum

John Encandela

Kathy Cole-kelly

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199238361.003.0059

Across the continuum of medical education, the focus is shifting from the teacher and the curriculum to the learner and the evaluation of educational outcomes. In the field of communication skills training, educators are now carefully examining the outcomes of their programmes. This chapter looks at assessment strategies used for communication skills training, describes how to design an effective evaluation methodology, and considers how outcomes have been measured in the oncology communication skills training literature. Evaluation of communications training programmes should follow standards and guidelines familiar in other types of research, meet standards of reliability and feasibility, and yield information that will be useful to the trainees and to programmes as a whole. A good test of usefulness is to ask whether learners will know how well they perform and what they need to do to improve as a result of assessment findings, and whether trainers will know how to improve training and curriculum as a result of the findings.

Keywords:   medical education, communication skills, training, reliability, feasibility, learners, assessment, curriculum, evaluation, outcomes

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