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Handbook of Communication in Oncology and Palliative
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David Kissane, Barry Bultz, Phyllis Butow, and Ilora Finlay

Print publication date: 2010

Print ISBN-13: 9780199238361

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199238361.001.0001

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Facilitating skills practice in communication role-play sessions: essential elements and training facilitators

Facilitating skills practice in communication role-play sessions: essential elements and training facilitators

Chapter:
(p.597) Chapter 51 Facilitating skills practice in communication role-play sessions: essential elements and training facilitators
Source:
Handbook of Communication in Oncology and Palliative Care
Author(s):

Carma L Bylund

Richard Brown

Barbara Lubrano di Ciccone

Lyuba Konopasek

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199238361.003.0051

Experiential role play is the most essential component of a communication skills training program. In facilitator-led role-play sessions, learners act out simulations of consultations, frequently using an actor taking the role of the patient. In such sessions, learners are able to attempt the use of new skills within the safe environment of a confidential and constructive practice session. Without such practice and feedback on communication skills, a learner's sustained behaviour change in clinical settings is improbable. The success of communication skills training programmes is dependent on adept facilitation, wherein skilled facilitators engage learners and conduct role-play sessions in a learner-centred approach. Effective facilitation includes beginning and structuring the session, running role-play, facilitating feedback, and closing the session. This chapter first describes common variations on role-play sessions. Then, it delineates the important elements of facilitating skills practice in a role-play session. It also outlines processes that are helpful in conducting train-the-trainer programmes and in sustaining a core of competent facilitators.

Keywords:   communication skills, training, role play, facilitation, train-the-trainer programmes, facilitators, feedback, learner-centred approach, patient, learner

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