Jump to ContentJump to Main Navigation
Handbook of Communication in Oncology and Palliative
Care$
Users without a subscription are not able to see the full content.

David Kissane, Barry Bultz, Phyllis Butow, and Ilora Finlay

Print publication date: 2010

Print ISBN-13: 9780199238361

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199238361.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a monograph in OSO for personal use (for details see www.oxfordscholarship.com/page/privacy-policy).date: 16 December 2018

Responding to difficult emotions

Responding to difficult emotions

Chapter:
(p.135) Chapter 12 Responding to difficult emotions
Source:
Handbook of Communication in Oncology and Palliative Care
Author(s):

Jennifer Philip

David W Kissane

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199238361.003.0012

Clinicians must be prepared to allow the expression of a variety of emotions, including anger, in cancer care. There are times during the illness when emotional responses may be anticipated, such as when a patient is first diagnosed with cancer, when a recurrence occurs, or when the disease is progressing despite anti-cancer treatments. There will be other times when the physician is unaware of the particular stimulus for emotional distress. A seemingly benign discussion can result in an unexpected response. Additional sources of vulnerability do occur in the lives of cancer patients, not directly related to the cancer care. To be supportive, physicians must be skilled in the delivery of empathic responses when dealing with a difficult patient. These are teachable skills. The assessments of physicians and their responses will vary according to the acuity or chronicity of the emotions expressed. This chapter takes the angry patient as one example of an emotionally difficult encounter and offers a model as to how the clinician can respond. This approach can be applied to a range of other challenging interactions.

Keywords:   physicians, cancer care, cancer patients, emotions, emotional distress, difficult patient, anger

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .