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The New Regulatory Framework for Consumer Dispute Resolution
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The New Regulatory Framework for Consumer Dispute Resolution

Pablo Cortés

Abstract

This book examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including mediation, arbitration, and ombudsman schemes. Part II analyses the implementation of the ADR Directive in nine Member States with very different legal cultures for consumer redress, namely, Belgium, Ireland, Italy, Germany, France, Portugal, Spain, the Netherlands, and the UK, as well as the distinct approach taken in the US. Part III evaluates new trends in consumer ADR (CDR) by identifying best pr ... More

Keywords: alternative dispute resolution, ADR, consumer redress, CADR, ODR, ombudsman, arbitration, mediation, civil justice, small claims

Bibliographic Information

Print publication date: 2016 Print ISBN-13: 9780198766353
Published to Oxford Scholarship Online: January 2017 DOI:10.1093/acprof:oso/9780198766353.001.0001

Authors

Affiliations are at time of print publication.

Pablo Cortés, editor
Professor of Civil Justice, University of Leicester School of Law

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Contents

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Introduction

Pablo Cortés*

Part I The European Framework for Consumer Dispute Resolution

2 Developments in European Civil Procedures

Pablo Cortés and Rafał Mańko*

Part II Consumer Dispute Resolution in Selected Member States

10 The Implementation of the Consumer ADR Directive in Italy

Carlo Pilia, Pablo Cortés, and Paolo Vargiu*

14 Regulating ADR

Richard Kirkham*

Part III New Trends in Consumer Dispute Resolution

16 Consumer Redress

Christopher Hodges*

19 New Trends for ADR in the European Union

Giuseppe De Palo and Romina Canessa*

Conclusion

Pablo Cortés*

End Matter