Effective Resolution Strategies
This chapter discusses a school-based conflict resolution program that has been constructed and used by two social workers in an alternative high school setting. The program continues to be effective for several reasons: (1) The program is a comprehensive, schoolwide-program. All students, faculty, and other school personnel receive the same conflict resolution training. (2) The training continues throughout the school year. (3) The conflict resolution model is used systematically throughout the school setting. When a conflict between students is observed, teachers and other school personnel prompt the students to use their conflict resolution skills. (4) Teachers and administrators serve as role models to the students in that they use the conflict resolution skills in interactions with each other and with the students. (5) Unresolved conflicts are referred to the social workers for continued mediation and negotiation.
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