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High StakesThe Critical Role of Stakeholders in Health Care$
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David A. Shore

Print publication date: 2011

Print ISBN-13: 9780195326253

Published to Oxford Scholarship Online: September 2011

DOI: 10.1093/acprof:oso/9780195326253.001.0001

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Desperately Seeking Stakeholder Alignment: A Case Vignette

Desperately Seeking Stakeholder Alignment: A Case Vignette

(p.74) 5 Desperately Seeking Stakeholder Alignment: A Case Vignette
High Stakes

David A. Shore

Eric D. Kupferberg

Oxford University Press

This chapter presents a case vignette involving a hospital negotiator that touches on aspects of identifying and curbing waste. It shows that a successful negotiator is very aware of the other stakeholders in the game and of the power they hold in any given situation. Some managers use stakeholder mapping as a saliency tool that allows them to realize fully the power and possible influence other parties have on any given decision or situation, before it reaches a contentious standoff. The chapter also discusses how stakeholder saliency mapping can steer strategic decision making.

Keywords:   health care management, hospital negotiator, waste elimination, stakeholder saliency

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