This chapter describes how e-learning at IBM is created. It explores the extent to which e-learning is feasible and the decision criteria used to determine the appropriate level of e-learning. It examines how much e-learning is being developed and implemented at IBM. It explores the rationale for the various e-learning applications. The chapter also examines how e-learning effectiveness is determined, based on numerous interviews of key e-learning professionals. IBM was selected because it has a large number of employees and it operates globally — conditions that lend themselves to e-learning. IBM has invested substantial resources in implementing e-learning. Because of IBM's global presence, it presents an excellent forum within which the applicability of corporate e-learning can be tested.
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