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Corporate E-LearningAn Inside View of IBM's Solutions$

Luther Tai

Print publication date: 2007

Print ISBN-13: 9780195311310

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195311310.001.0001

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(p.134) APPENDIX A: INTERVIEW PROTOCOL

(p.134) APPENDIX A: INTERVIEW PROTOCOL

Source:
Corporate E-Learning
Publisher:
Oxford University Press

Why E-Learning?

  • What is the strategic reason for doing it?

  • What is the role of technology in e-learning?

  • How do size, geography, and speed come in to play?

  • What is the role of accessibility?

  • What is the expectation on investment and productivity?

How Is E-Learning Developed?

  • How do you select content and design for e-learning?

  • How do you build work practice into e-learning?

  • How do you consider the target audience?

  • How do you build collaboration and interactivity into e-learning?

  • How do you balance classroom training and e-learning?

  • How do you determine how to deliver the content to target audiences?

  • How do you decide what technology to use?

  • Who are all the professionals involved in the development?

  • Who develops e-learning?

  • Do you do it internally, in partnership with others or do you outsource?

How Is E-Learning Implemented?

  • How do you make sure that e-learning will be accepted?

  • What type of corporate support is required?

  • How do you describe your learning culture?

  • (p.135)
  • How do you bring about culture change?

  • How do you prepare instructors?

  • How do you support the learners?

  • How do you market e-learning?

  • How do you launch e-learning?

  • How do you keep track of the learners’ progress?

How Is Effectiveness Determined?

  • What are your criteria for evaluating e-learning?

  • What types of measurements do you use?

  • What are the difficulties in measuring effectiveness?

  • What is the feedback from learners, instructors, and managers?

  • How does e-learning change the way you do business?

What Lessons Are Learned?

  • What problems are encountered on the learner side?

  • What problems are encountered with e-learning products?

  • What cultural hurdles need to be overcome?

  • What problems with corporate support are involved?

  • What are the difficult areas to apply e-learning and why?

  • What technology hurdles are encountered?