Jump to ContentJump to Main Navigation
The Knowing OrganizationHow Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions$
Users without a subscription are not able to see the full content.

Chun Wei Choo

Print publication date: 2005

Print ISBN-13: 9780195176780

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195176780.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2017. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a monograph in OSO for personal use (for details see http://www.oxfordscholarship.com/page/privacy-policy).date: 17 November 2017

A TALE OF TWO ACCIDENTS

A TALE OF TWO ACCIDENTS

Chapter:
(p.249) CHAPTER 6 A TALE OF TWO ACCIDENTS
Source:
The Knowing Organization
Author(s):

Chun Wei Choo (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195176780.003.0006

This chapter analyzes two organizational disasters that led to the loss of the space shuttles Challenger and Columbia in 1986 and 2003. These decision and information failures highlight interactions between meaning, knowing, and acting that can impede learning in any organization. Thus, sensemaking driven by beliefs and past actions can be a way of seeing as well as a way of not seeing problems and risks. Knowledge creation can be compromised when vital knowledge is not transferred, and when knowledge use is controlled by organizational agendas. Repeated patterns of decision making can entrench rules, induce overconfidence, and lower vigilance.

Keywords:   Space Shuttle Challenger, Space Shuttle Columbia, organizational disasters, organizational learning, decision making failures, information failures

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .