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The Knowing OrganizationHow Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions$
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Chun Wei Choo

Print publication date: 2005

Print ISBN-13: 9780195176780

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195176780.001.0001

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HOW WE COME TO KNOW: UNDERSTANDING INFORMATION-SEEKING BEHAVIOR

HOW WE COME TO KNOW: UNDERSTANDING INFORMATION-SEEKING BEHAVIOR

Chapter:
(p.29) CHAPTER 2 HOW WE COME TO KNOW: UNDERSTANDING INFORMATION-SEEKING BEHAVIOR
Source:
The Knowing Organization
Author(s):

Chun Wei Choo (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195176780.003.0002

This chapter surveys the research in information seeking behavior, defined as the patterns of behavior that people display when they experience information needs, make choices about where and how to look for information, and reflect or act on the information they see. The chapter examines the influence on sense-making (Dervin), information search process (Kuhlthau), and information use environment (Taylor). It then develops an integrative model that includes the cognitive, affective, and situational dimensions of human information seeking behavior.

Keywords:   information use, sense-making (Dervin), information search process (Kuhltau), information use environment (Taylor), cognition, affect, context

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