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The Knowing OrganizationHow Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions$
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Chun Wei Choo

Print publication date: 2005

Print ISBN-13: 9780195176780

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195176780.001.0001

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THE KNOWING ORGANIZATION

THE KNOWING ORGANIZATION

Chapter:
(p.1) CHAPTER 1 THE KNOWING ORGANIZATION
Source:
The Knowing Organization
Author(s):

Chun Wei Choo (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195176780.003.0001

This chapter introduces an information-based view of organizations — a model of how people and groups in organizations work with information to accomplish three outcomes: (1) create an identity and a shared context for action and reflection (sense-making), (2) develop new knowledge and new capabilities (knowledge creation), and (3) make decisions that commit resources and capabilities to purposeful action (decision making). The chapter illustrates the dynamic of the organizational knowledge cycle with a discussion of scenario planning at Royal Dutch Shell.

Keywords:   sensemaking, knowledge creation, decision making, knowledge creation, knowing cycle, Royal Dutch Shell, scenario planning

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