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The Knowing Organization
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The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions

Chun Wei Choo


The book links the broad areas of organizational behavior and information management. It looks at how organizations behave as information-seeking, information-creating, and information-using communities, and introduces a unifying framework to show how organizations create meaning, knowledge, and action. The book presents a model of how organizations use information strategically to adapt to external change and to foster internal growth. This model examines how people and groups within organizations use information to create an identity and a shared context for action and reflection; to develop ... More

Keywords: information management, organizational learning, information seeking, information use, sensemaking, knowledge management, decision making, organizational communication, organizational knowing

Bibliographic Information

Print publication date: 2005 Print ISBN-13: 9780195176780
Published to Oxford Scholarship Online: September 2007 DOI:10.1093/acprof:oso/9780195176780.001.0001


Affiliations are at time of print publication.

Chun Wei Choo, author
University of Toronto
Author Webpage