Jump to ContentJump to Main Navigation
The Trust Crisis in Healthcare
Users without a subscription are not able to see the full content.

The Trust Crisis in Healthcare: Causes, Consequences, and Cures

David A. Shore


The lack of trust in the U.S. healthcare system brings ominous results, from decreasing health outcomes to increasing costs, from organizational inefficiencies to a pattern of litigation. The trust famine carries dire consequences if allowed to continue, but measures to regain trust are possible. This book provides a comprehensive survey of the causes and consequences of declining trust in healthcare, and provides suggestions for restoring trust. Part I describes the state of trust in society and in healthcare. Part II examines the impact of quality and safety on trust. Part III considers the ... More

Keywords: patient-centered care, healthcare business, building trust, trust in healthcare, trust crisis, healthcare system, healthcare quality, media and healthcare, patient-physician relationship, medical communications

Bibliographic Information

Print publication date: 2006 Print ISBN-13: 9780195176360
Published to Oxford Scholarship Online: September 2009 DOI:10.1093/acprof:oso/9780195176360.001.0001


Affiliations are at time of print publication.

David A. Shore, editor
Trust Initiative, Harvard School of Public Health
Author Webpage

subscribe or login to access all content.

Subscriber Login

Forgotten your password?



I Trust and Mistrust: The Big Picture

II Quality and Safety: The Basics of Trust

III Who Can Be Trusted?

13 Trust in Vaccines

Marie C. McCormick

IV Building Trust in the Business of Healthcare

End Matter