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The Digital Hand, Vol 3How Computers Changed the Work of American Public Sector Industries$
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James W. Cortada

Print publication date: 2007

Print ISBN-13: 9780195165869

Published to Oxford Scholarship Online: January 2008

DOI: 10.1093/acprof:oso/9780195165869.001.0001

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Digital Applications in the Federal Government: The Social Security Administration, the Bureau of the Census, and the U.S. Postal Service

Digital Applications in the Federal Government: The Social Security Administration, the Bureau of the Census, and the U.S. Postal Service

Chapter:
(p.140) 5 Digital Applications in the Federal Government: The Social Security Administration, the Bureau of the Census, and the U.S. Postal Service
Source:
The Digital Hand, Vol 3
Author(s):

James W. Cortada

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195165869.003.0005

This chapter discusses the impact of IT on the work of the Social Security Administration (SSA), the Bureau of the Census, and the US Postal Service (USPS). All three organizations extensively use information technology, in fact, to such an extent that it would be difficult to imagine how they could function in the future without its use. How each came to such a point reflects various experiences unique to each agency. The rate of adoption and extent of deployment reflects internal operational and managerial issues and as with other federal agencies and departments, digital tools had to be configured in ways specific to their needs.

Keywords:   computing, IT, Social Security Administration, Bureau of the Census, US Postal Service

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