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Enabling Knowledge CreationHow to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation$
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Georg von Krogh, Kazuo Ichijo, and Ikujiro Nonaka

Print publication date: 2000

Print ISBN-13: 9780195126167

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780195126167.001.0001

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Enabler 2

Enabler 2

Manage Conversations

Chapter:
(p.125) 6 Enabler 2
Source:
Enabling Knowledge Creation
Author(s):

Georg Von Krogh

Kazuo Ichijo

Ikujiro Nonaka

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195126167.003.0006

Because conversation happens to be the most common and natural of human activities, companies usually undervalue the fact that good conversation channels within the company may aid in an organization's operations, especially in terms of managerial discussions that concern the dissemination of knowledge. Within an organization, good conversation is believed to be the cradle of social knowledge that would include such essential matters as individual knowledge and the trade of ideas, among others. Good conversation within a microcommunity enable the sharing of tacit knowledge because of its ability to facilitate the exchange of beliefs, thoughts, and perspectives among the members of the organization. Managing conversations would not only entail the sharing of tacit knowledge, but it would also affect several other aspects of the process of knowledge creation.

Keywords:   conversation, dissemination of knowledge, social knowledge, microcommunity, tacit knowledge, exchange of ideas, knowledge creation

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