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Strategic Thinking in Complex Problem Solving$
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Arnaud Chevallier

Print publication date: 2016

Print ISBN-13: 9780190463908

Published to Oxford Scholarship Online: August 2016

DOI: 10.1093/acprof:oso/9780190463908.001.0001

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An Overview of Strategic Thinking in Complex Problem Solving

An Overview of Strategic Thinking in Complex Problem Solving

(p.1) Chapter 1 An Overview of Strategic Thinking in Complex Problem Solving
Strategic Thinking in Complex Problem Solving

Arnaud Chevallier

Oxford University Press

The first chapter, “An overview of strategic thinking in complex problem solving,” gives a general description of the book and introduces the case study that is used in each chapter to exemplify how the tools apply to a practical case. The case study requires no specialized knowledge: a friend’s dog disappears on the very day that the friend dismissed his temperamental housekeeper; did the dog escape or was he kidnapped? The chapter also introduces five key concepts that come at various points along the resolution process: using alternatively divergent and convergent thinking, using issue maps to identify all possible answers to a question exactly once (by using a mutually exclusive and collectively exhaustive (MECE) structure), acquiring the right skills, simplifying to reveal the underlying structure of a problem, and not fooling oneself and others.

Keywords:   Mutually exclusive and collectively exhaustive structure, MECE structure, Divergent thinking, Convergent thinking, Issue map, Leverage diversity, Evidence-based approach

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