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Strategic Thinking in Complex Problem Solving$
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Arnaud Chevallier

Print publication date: 2016

Print ISBN-13: 9780190463908

Published to Oxford Scholarship Online: August 2016

DOI: 10.1093/acprof:oso/9780190463908.001.0001

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An Overview of Strategic Thinking in Complex Problem Solving

An Overview of Strategic Thinking in Complex Problem Solving

Chapter:
(p.1) Chapter 1 An Overview of Strategic Thinking in Complex Problem Solving
Source:
Strategic Thinking in Complex Problem Solving
Author(s):

Arnaud Chevallier

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780190463908.003.0001

The first chapter, “An overview of strategic thinking in complex problem solving,” gives a general description of the book and introduces the case study that is used in each chapter to exemplify how the tools apply to a practical case. The case study requires no specialized knowledge: a friend’s dog disappears on the very day that the friend dismissed his temperamental housekeeper; did the dog escape or was he kidnapped? The chapter also introduces five key concepts that come at various points along the resolution process: using alternatively divergent and convergent thinking, using issue maps to identify all possible answers to a question exactly once (by using a mutually exclusive and collectively exhaustive (MECE) structure), acquiring the right skills, simplifying to reveal the underlying structure of a problem, and not fooling oneself and others.

Keywords:   Mutually exclusive and collectively exhaustive structure, MECE structure, Divergent thinking, Convergent thinking, Issue map, Leverage diversity, Evidence-based approach

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