Systems Integration and the Social Solution of Technical Problems in Complex Systems
As has been shown in well‐recognised books such as Charles Perrow's Normal Accidents, it is difficult to build reliable complex technologies. The primary reasons revolve around the communication of deep and heterogeneous information between design engineers, compounded by the difficulty of assuring foolproof manufacturing and integration of thousands of components. Shows that most technical failures ultimately result from human error or miscommunication and, furthermore, that the solutions to these problems, including systems integration, are likewise social in nature. Here, both engineering and historical analysis are used to point to the social basis of failure and dependability.
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