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Creating Value with KnowledgeInsights from the IBM Institute for Business Value$
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Eric Lesser and Lawrence Prusak

Print publication date: 2004

Print ISBN-13: 9780195165128

Published to Oxford Scholarship Online: October 2005

DOI: 10.1093/0195165128.001.0001

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Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities

Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities

Chapter:
(p.124) 8 Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities
Source:
Creating Value with Knowledge
Author(s):

MICHAEL A. FONTAINE

, Laurence Prusak
Publisher:
Oxford University Press
DOI:10.1093/0195165128.003.0008

This chapter illustrates the importance of formal and informal roles within a community of practice. These roles, which range from planning community events to maintaining a community website, can help foster community participation and ensure that both individuals and organizations are making the most of their community investment. The chapter describes a study of communities in eighteen firms, which led to the identification of eleven formal and informal community roles.

Keywords:   community of practice, community participation, investment, formal roles, informal roles

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