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Creating Value with Knowledge
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Creating Value with Knowledge: Insights from the IBM Institute for Business Value

Eric Lesser and Lawrence Prusak

Abstract

The mid-1990s saw the rise of an important movement: a recognition that organizational knowledge, in its various forms and attributes, could be an important source of competitive advantage in the marketplace. Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. This book examines a variety of important knowledge-related topics, some of which has been previously published in such journals as the Harvard Business Review, California Management Review, and the Sloan Managem ... More

Keywords: knowledge management, informal networks, communities of practice, social capital, IBM Institute, Knowledge-Based Organizations

Bibliographic Information

Print publication date: 2004 Print ISBN-13: 9780195165128
Published to Oxford Scholarship Online: October 2005 DOI:10.1093/0195165128.001.0001

Authors

Affiliations are at time of print publication.

Eric Lesser, editor

Lawrence Prusak, editor

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Contents

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1 How to Invest in Social Capital

LAURENCE PRUSAK, DON COHEN, and Laurence Prusak

2 Fast Friends—Virtuality and Social Capital

ERIC L. LESSER, JOSEPH COTHREL, and Laurence Prusak

3 Trust and Knowledge Sharing: A Critical Combination

DANIEL Z. LEVIN, ROB CROSS, LISA C. ABRAMS, ERIC L. LESSER, and Laurence Prusak

4 Six Myths about Informal Networks— and How to Overcome Them

ROB CROSS, NITIN NOHRIA, ANDREW PARKER, and Laurence Prusak

5 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks

ROB CROSS, ANDREW PARKER, LAURENCE PRUSAK, STEPHEN P. BORGATTI, and Laurence Prusak

6 Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration

ROB CROSS, STEPHEN P. BORGATTI, ANDREW PARKER, and Laurence Prusak

7 Communities of Practice and Organizational Performance

ERIC L. LESSER, JOHN STORCK, and Laurence Prusak

9 Learning from the Connected Customer: Enhancing Customer Web Sites with Community

ERIC L. LESSER, MICHAEL A. FONTAINE, and Laurence Prusak

10 Knowledge Resource Exchange in Strategic Alliances

SALVATORE PARISE, JOHN HENDERSON, and Laurence Prusak

11 Leveraging Knowledge Management across Strategic Alliances

SALVATORE PARISE, LISA SASSON, and Laurence Prusak

12 Using Mentoring and Storytelling to Transfer Knowledge in the Workplace

WALTER SWAP, DOROTHY LEONARD, MIMI SHIELDS, LISA C. ABRAMS, and Laurence Prusak

End Matter