Jump to ContentJump to Main Navigation

Frequently Asked Questions (FAQs)

Welcome to the Frequently Asked Questions for Oxford Scholarship Online – if you have a question that is not on this list, please contact us at onlinemarketing@oup.com.

Welcome to Oxford Scholarship Online

1) What is Oxford Scholarship Online?
2) What is UPSO?
3) How does OSO work with UPSO?
4) Do I have access to UPSO? What does it mean if I don’t?

Which books are within OSO? Existing content, new content, missing content

5) How often is OSO updated? Are there plans to make it more frequent?
6) How soon after a title is published in print will it appear online?
7) How can I find out which new titles are being added to Oxford Scholarship Online?
8) There is an Oxford University Press book which I would like to see available on Oxford Scholarship Online
9) Why can't I access One Hundred Days: Napoleon's Road to Waterloo by Alan Schom, or Beyond the Stony Mountains and Our Natural History by Daniel Botkin
?
10) Additional Content Enhancements
10a) 2010 and 2011 Content Enhancement
10b) December 2013 Science Content Enhancement
10c) 2015 OSO Archive Content Enhancement

Finding information within OSO – searching, linking, browsing

11) One of the cross-reference links in the text doesn't work
12) I am having problems with searching
13) Where are the footnotes and endnotes?
14) Can I follow links from Oxford Scholarship Online to other online resources?
15)The book I'm viewing has no chapter abstracts or keywords 
16) When are the DOIs for titles from the latest content update available?
17) Are searches in OSO and UPSO case sensitive?

Working with the content – printing, saving, downloading

18) Can I print text from Oxford Scholarship Online?
19) Can I save chapters to PDF from Oxford Scholarship Online?
20) How much material can I legally print/save to PDF from Oxford Scholarship Online?

Problems with the content – textual errors, display issues

21) I've spotted an error in the text
22) Why are special characters in this text not displaying correctly?

Technical aspects of the content – OpenURL, DOIs, MARC Records, Usage statistics

23) Is Oxford Scholarship Online OpenURL-compliant?
24) Does Oxford Scholarship Online make use of digital object identifiers (DOIs)?
25) Does Oxford Scholarship Online provide MARC records for subscribing institutions?
26) How are the Oxford Scholarship Online user statistics reports defined?
27) Can I see usage statistics for my library/institution?
28) How often are COUNTER statistics made available?

Access issues - logging in, not seeing the correct content

29) I am a subscriber and I can't access Oxford Scholarship Online
30) I have purchased an annual collection, but there are books I am unable to access
30) I don’t have access to a book from the additional content enhancement; how do I get access?

31) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen
32) Do you offer library card access to Oxford Scholarship Online?
33) Our institution connects to the internet using NAT; can we access Oxford Scholarship Online?
34)  Users with off-site access to Oxford Scholarship Online
35) What is your policy on cookies?
36)  Questions about proxy servers
37)  Questions relating to IP addresses
38) Questions about passwords

Subscriber services – account information, browser compatibility, accessibility

39) How do I update my institution's subscription record?
40) Which browsers will Oxford Scholarship Online display on correctly?

41) Mobile optimisation
42) How accessible is Oxford Scholarship Online and will my screen reader software work with it?
43) How do I use Subscriber Services?


Discoverability

44) Does Oxford Scholarship Online support meta search software?
45) What content can Google crawl from OSO?
46) What discovery services contain metadata from Oxford Scholarship Online?
47) Can I receive email alerts regarding news and updates to OSO?   


The answers...

Welcome to Oxford Scholarship Online

1) What is OSO?

Oxford Scholarship Online (OSO) provides quick and easy access to award-winning scholarship, and offers access to almost ten thousand key scholarly works from Oxford University Press's prestigious academic list. The works cover 20 subject areas across the humanities, social sciences, sciences, medicine, and law. As of 2011, OSO now sits within University Press Scholarship Online.

2) What is UPSO?

University Press Scholarship Online (UPSO) is hosted by Oxford, and home to scholarly content from some of the most reputable university presses from across the globe. It currently contains scholarly content from Oxford (on OSO) and some of the most celebrated university presses in the world. Find out more, including information on these partner presses, by visiting our Partner Presses page.

For more information on UPSO, please visit www.universitypressscholarship.com

3) How does OSO work with UPSO?

OSO is delivered on the UPSO platform, along with academic monograph content from the 5 other university presses. When you carry out searches within OSO, you will be able to cross-search all the content on the UPSO platform, choosing to expand your search to include results from the other publishers or not.

4) Do I have access to UPSO? What does it mean if I don’t?

Your institution can subscribe or purchase content from the publishers within UPSO, in the same way that they can subscribe to or purchase OSO content. You will be able to see abstracts for those titles that your institution does not have access, and full-text for those that they do.

You can filter search results to view items with Full-text access or Abstract-only to filter the content that you don’t have access to.

If you want to get access to content that you currently can only see at Abstract only level, we suggest that you complete a Recommend to your librarian form.

Which books are within OSO? Existing content, new content, missing content

5) How often is OSO updated?

As of April 2014, OSO now updates ten times a year, publishing new works every month except for February and July. Read section 10 to find out about uploads which have taken place outside our usual publication schedule

6) How soon after a title is published in print will it appear online?

Provided that the book has the appropriate permissions for inclusion online, it will go into the next scheduled update.

7) How can I find out which new titles have been added to Oxford Scholarship Online?

A news item is published every time OSO updates, picking out key books for each upload - these can be accessed on our News page. You can also browse OSO and sort by latest published, and download the 'OSO All Titles' spreadsheet and select the most recent month.

8) There is an Oxford University Press book which I would like to see available on Oxford Scholarship Online

Please contact us with your suggestion. We will be uploading new titles to the site every three months. Please bear in mind that OSO only includes academic, scholarly titles, and not publications meant for general trade.

9) Why can't I access One Hundred Days: Napoleon's Road to Waterloo by Alan Schom, or Beyond the Stony Mountains and Our Natural History by Daniel Botkin?

Due to rights reasons, we have had to remove these three titles from future sales and current subscriptions. However, customers who have bought perpetual access to the title will have their access unchanged, and existing DOIs will still work. The titles is still searchable on the site. If you have any questions or concerns, please feel free to contact us. For perpetual access customers, MARCs for Beyond the Stony Mountains and Our Natural History are available.

10) Additional content enhancements

There have been additional content enhancements which have added backlist titles to OSO. As these are extra content and have taken place outside of our usual frontlist publication uploads, they are not included in frontlist collections. To get access to these collections, contact your librarian or local sales representative via our Contact Us page.

10a) 2010 and 2011 Content Enhancement

 A new content option available to purchase, the OSO Archive, is now available, which provides access to seminal works and prize winning content, not previously available online, carefully selected for their continued relevance in evolution of scholarship within 8 key disciplines:

Business & Management, Economics & Finance, History, Literature, Music, Philosophy, Political Science and Religion.

This content is available to purchase and won’t be accessible via subscription, so users may see titles within a module that they usually have access, with a "published online" date of October 2011. Unless you have purchased content from the OSO Archive in that subject area, you won't be able to view the full-text of those titles. 

A full title list of the titles within the OSO Archive can be downloaded here.

 10b) The December 2013 Science Enhancement

As of December 17th 2013, 70 titles were added across Biology, Mathematics, and Physics as part of a one-off science content enhancement. As these titles are outside of regular UPSO/OSO content updates, they have not been included in yearly collections. However, they are available to purchase, so please ask your librarian to contact their sales representative.

With these new titles comes new functionality for OSO that allows users to view and download print-replica PDFs. For the 70 titles in this upload, and for the majority of science titles in the future, print-replica PDFs will be available instead of XML-generated PDFs, which will alone continue to be delivered for existing titles. The new print-replica PDFs will  give users an enhanced reading experience closer to the equivalent print editions, with better presentation of images and the ability to search the text. (At launch, a few titles will not be searchable, for licensing reasons, but we aim to make searching available within a few months for all these titles.)

 10c) The 2015 OSO Archive Content Enhancement

Hundreds of outstanding works of scholarship are being added to Oxford Scholarship Online (OSO) as part of our 2015 Archive Project. Published in print in 2011 to 2014, these books are now available online for the first time outside of the frontlist annual collections. Find out more about the project, including editorially-picked key titles in each subject, by visiting our 2015 OSO Archive Project page.

Finding information within OSO – searching, linking, browsing

11) One of the cross-reference links in the text doesn't work 

If a cross-reference link in the text isn't working, please contact us. We cannot correct faulty cross-reference links immediately. However, we will load the corrected data the next time we publish an update to Oxford Scholarship Online

12) I am having problems with searching 

Try looking at our online Help file which gives you lots of information about searching as well as tips on how to avoid common problems. It might be that you need to use a different type of search, or perhaps alter your search term to either cast your net more widely if you have too few results, or narrow your search if you've got more results than you can deal with.

13) Where are the footnotes and endnotes? 

The footnote and endnote numbers are live links in the full-text. Navigate to a chapter to find the full text.

14) Can I follow links from Oxford Scholarship Online to other online resources?

Links are available from Oxford Scholarship Online bibliographies and references to other online resources. Clicking on the link will take you to a page describing the external resource that Oxford Scholarship Online has identified. If you or your institution has full text online access to this resource you will be able to view the resource.

Please note that this system does not appear if your institution uses an OpenURL resolver such as SFX or LinkFinder Plus. In such cases you will see your institution's preferred links on bibliographic pages.

15) The book I'm viewing has no chapter abstracts or keywords

Some abstracts and keywords are not yet supplied. They will be uploaded to the site at regular intervals. The vast majority of titles on the site have abstracts and keywords

16) When are the DOIs for titles from the latest content update available?

Following a content update to OSO/UPSO, there may be a short delay between the new content going live on the site, and the availability of the DOIs for those particular titles, as the DOIs cannot be registered before the content is live. CrossRef requires that a response page is in place before DOIs are registered. On OSO and Partner Press sites, this happens when the content is made live.

17) Are searches in OSO and UPSO case sensitive?

All lower case searches in OSO and UPSO are case insensitive, for example a search for "abraham" will return results with Abraham. When a search contains mixed case, the search becomes case sensitive. For example, a search for "aBraham" will return no results.

Working with the content – printing, saving, downloading

18) Can I print text from Oxford Scholarship Online?

Yes. You can print content from Oxford Scholarship Online by chapter. To print any page from Oxford Scholarship Online, simply use the Printer icon in the toolbar at the top of the chapter. A preview window will appear with the correctly formatted pages, minus the site navigation components. Please note that printing restrictions apply – see below for guidelines on legal printing and copyright.

19) Can I save chapters to PDF from Oxford Scholarship Online?

Yes. You can print or save individual chapters to PDF from Oxford Scholarship Online. To generate a PDF of an individual chapter, simply click on the Download Chapter (PDF) option at the top of the full text chapter page. You can then save or print the PDF as required. Please note that Copyright restrictions apply – please see below for guidelines.

20) How much material can I legally print/save to PDF from Oxford Scholarship Online?

You are restricted by Copyright to the amount of information that you can print or download. It is very important that you read the Legal Notice, which includes information on printing and downloading to PDF, before printing or downloading anything from Oxford Scholarship Online.

Problems with the content – textual errors, display issues

21) I've spotted an error in the text

If you notice an error in the text, please contact us and we will endeavour to load the corrected text as soon as possible.

22) Why are the special characters (such as Greek and Hebrew) in this text not displaying correctly?

This is part of a wider display issue on OSO, whereby the font Georgia doesn’t support an extended range of Greek characters. Different browsers interpret and render this information differently, and so we would recommend that you upgrade to the latest version of the browser you are using, or switch to Chrome 17, to improve your browsing experience.

Technical aspects of the content – OpenURL, DOIs, MARC Records, Usage statistics

23) Is Oxford Scholarship Online OpenURL-compliant?

Yes, Oxford Scholarship Online is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. Oxford Scholarship Online also supports custom OpenURL resolver icons specific to your institution.

Also note that Oxford Scholarship Online is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

24) Does Oxford Scholarship Online make use of digital object identifiers (DOIs)?

Yes, Oxford Scholarship Online uses digital object identifiers (DOIs) extensively throughout the site. You'll see them on a table of contents page as well as at the foot of every chapter page - for example: doi: 10.1093/0198296983.001.0001. The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change. Therefore, it is an ideal medium for citing a document.

The correct format for citing a DOI is as follows: doi:10.1093/0198296983.001.0001

When adding links to reading lists, first locate the DOI from the foot of the Table of Contents or chapter page of a book. The International DOI Foundation provides a service at http://dx.doi.org enabling users to create a URL from a DOI simply by adding this site address and the DOI together, as with this example:
http://dx.doi.org/10.1093/0198296983.001.0001

For more information on these features please contact customer services through Subscriber Services.

25) Does Oxford Scholarship Online provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge.  Our records are NACO, SACO, and AACR2 compliant. 

Click on the appropriate link on our MARC records download page to download a MARC21 format file (.mrc) containing records of books published in the latest content update, or of all the books currently published in Oxford Scholarship Online. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.

26) How are the Oxford Scholarship Online user statistics reports defined?

Oxford Scholarship Online began offering COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 1) in mid-2008.  In April 2011, we launched an expanded COUNTER service, reporting on title-by-title usage and offering the following reports:

  • BR2: Number of Successful Section Requests by Month and Title
  • BR4: Turnaways by Month and Service
  • BR6: Total Searches and Sessions by Month and Service

To access COUNTER statistics from mid-2008 through February 2011, please follow the View Institutional Usage Statistics link in Subscriber Services. Select the “COUNTER” link on the left, and use the form to generate your desired report.

To access COUNTER statistics from March 2011-Present, please click on the “View COUNTER Reports” button, available on the same page.
 
For additional information on COUNTER-compliant reporting, please visit the OUP COUNTER Help File .  If you have any additional questions, please contact Customer Support:

27) Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Servicesarea (you'll need to use your administrator user name and password).

28) How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

Access issues - logging in, not seeing the correct content

29) I am a subscriber/content owner and I can't access Oxford Scholarship Online

First of all, please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to Oxford Scholarship Online until we have received and checked your signed licence agreement. Please see the following FAQs for other connection issues.

a) Is it possible that some of your registration details are incorrect on our database?
If the IP address/es for your institution or the user name and password which you use to access Oxford Scholarship Online are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.
First of all, you need to log in to Oxford Scholarship Online, then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

- your IP address/es need to be corrected (if so, please supply the correct address/es)
- your IP address/es are correct, but you still can't get access to Oxford Scholarship Online.

b) Are you seeing any error messages when you try to log in to Oxford Scholarship Online?

Error messages appear beneath above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Do contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers to Oxford Scholarship Online in order to control access to the service. If you see a cookie-related error message when you try to log in to the Oxford Scholarship Online site, then you need to enable cookies and try again.

For more information, please contact us.

30) I have purchased an annual collection, but there are books I am unable to access

It is possible that the books you are trying to access were added to the site as extra content in our backlist projects, which are not included in our frontlist collections. You can find out more about our backlist collections. If this doesn't solve your query, please get in touch.

31) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings.
To find out how to refresh your cache settings, please refer to the online help in your Browser.

32) Do you offer library card access to Oxford Scholarship Online?

Yes, to access using your library card, use the login on the Home Page.

33) Our institution connects to the internet using NAT; can we access Oxford Scholarship Online?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

34) Users with off-site access to Oxford Scholarship Online

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

35) What is your policy on cookies?

Cookies are required for subscribers to Oxford Scholarship Online in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for Oxford Scholarship Online may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

36) Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to Oxford Scholarship Online?

Yes. However, if you are accessing Oxford Scholarship Online through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Oxford Scholarship Online site.

b) I've registered my proxy server IP address(es), but I can't access Oxford Scholarship Online.

If you are shown as not logged in when you access http://www.oxfordscholarship.com/ and have no access to full-text content then the IP address of your proxy server is not being recognised by the Oxford Scholarship Online site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

 If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the Oxford Scholarship Online site.

37) Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to Oxford Scholarship Online without success

If, for some reason, you are unable to access Oxford Scholarship Online by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

38) Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Oxford Scholarship Online for institutions is IP authenticated, your colleagues will be able to access service without a user name and password. If any of your colleagues requires a user name and password for off-site access to Oxford Scholarship Online, please contact us.

c) I have forgotten my user name and password to access Oxford Scholarship Online

Only account administrators can reset passwords. Please see your librarian or administrator for help. 
 

Subscriber services – account information, browser compatibility, accessibility

39) How do I update my institution's subscription record?

To view your subscription details log in to the subscriber services site appropriate to your region.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

40) Which browsers will Oxford Scholarship Online display on correctly?

Oxford Scholarship Online is designed to display and function correctly on the following browsers or later:

  • Firefox 8 and 9
  • Safari 5
  • Google Chrome 17 and 18
  • IE8 and IE9

We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of Oxford Scholarship Online.

41) Mobile Optimisation

OSO is fully mobile optimised. If you have any further questions regarding this, please contact us.

42) How accessible is Oxford Scholarship Online and will my screen reader software work with it?

Oxford Scholarship Online has WCAG, AA compliance and work with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the scholarly content in Oxford Scholarship Online and are happy to answer any questions on this subject as well as receive comments on areas that could be improved. 

43) How do I use Subscriber Services?

Subscriber Services are only available to subscribers of OSO who are logged in to the OSO site. Usernames and passwords for Subscriber Services are only available to library administrators once you have logged in to the site, just choose the Subscriber services link from the blue toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:

• View subscription information and IP addresses
• View your institutional usage reports

If you are a subscriber and cannot log in to the OSO Subscriber Services area, please contact us.

 

Discoverability

44) Does Oxford Scholarship Online support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:

Example for single search terms, search term = cat
http://www.oxfordscholarship.com/srupage? version=1.1&operation=searchRetrieve&query=cql.serverChoice+= +cat&startRecord=1&maximumRecords=100&
 
Example for multiple search terms, search term 1 = cat, search term 2 = behaviour
http://www.oxfordscholarship.com/srupage? version=1.1&operation=searchRetrieve&query=cql.serverChoice+=+%22cat+behaviour* %22&startRecord=1&maximumRecords=100
  

45) What content can Google, and other search engines, crawl from OSO?

Google can crawl all the “public” pages in OSO (What’s New, About and Legal Information). It can also crawl the free book and chapter level abstracts and keywords on the site. This means that all titles within OSO will appear within Google search results (and other search engines).

46) What discovery services contain metadata from Oxford Scholarship Online?

Currently, metadata from OSO is live within Summon, EDS, and WorldCat Local.  Data has been provided to PrimoCentral and should be live within their service shortly.

47) Can I receive email alerts regarding news and updates to OSO? 

As well as posting lists of recently-added titles to our What's New page, you can also sign up for a regular, free e- mail alert containing new titles and other site news.
 


Back to top