Expertise and Innovation
This book explores information technology (IT)-based innovations in the particular setting of commercial computing in the retail financial services industry. It examines how software is produced in large-scale commercial projects, as well as the patterns of change in industries such as banking and insurance. It is interested in how sector-level constructs influence and contribute to the development of innovative projects. It focuses on the management of expertise as a critical moment in the appropriation of technology, bracketing strategy and technology as joint aspects of innovation rather than viewing them as discrete variables. The book is divided into three parts: a discussion of the problematic nature of IT strategy, an analysis of the relevant aspects of the development of information technologies, and an examination of expertise and its management.
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