Juggling Too Many Balls
Because their labor is their only commodity, service providers systematically overbook, forcing clients to queue for their attention. Solo practitioners are tempted to increase their caseload by delegating to under-qualified and inadequately supervised subordinates. The result is systematic neglect: missed deadlines, failure to obtain evidence, lack of communication, and endless delay. When this also creates cash-flow problems, lawyers may be tempted to bribe adversaries to settle.
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