Help

Tip: the Help pages are context-sensitive so that, for example, if you were looking at a book's table of contents page and clicked the Help button, you would have been taken straight to the Help section about full text content. You can of course go directly to another topic by using the Help menu in the left-hand navigation area.

 Frequently Asked Questions (FAQs) about Oxford Scholarship Online
 Downloadable PDF of the online Help text

If you are a subscriber and need to carry out administrative tasks, click the Subscriber Services link in the global navigation bar to reach this section. From here click Subscriber Services Log in for existing subscribers, then select the appropriate option (see below) to move to the Oxford University Press Subscriber Services pages. While using these functions you will be inside Oxford University Press's general Subscriber Services pages, with a different design from Oxford Scholarship Online. To return to Oxford Scholarship Online at any point just close the Subscriber Services window.

When entering the Subscriber Services pages, you'll be prompted by the system for your administrator username and password. For a reminder of your password if you have forgotten it, click Administrator password reminder.

Slightly different arrangements apply for administration functions for customers in North & South America from those for the rest of the world: you should choose links under the appropriate heading.

To see usage reports, click View institutional usage reports. (To see a list of these without logging in, click Subscriber Services in the navigation bar at the top of the page, then select Monthly institutional usage reports).

• For all other account administration purposes, click Account management.
• For Help or Frequently Asked Questions on general Subscriber Services, follow the direct links.

Once within the OUP Subscriber Services pages, for more assistance click Help at the right-hand end of the navigation bar at the top of the page. To return to Oxford Scholarship Online, click the Close link at the top of the page.

Oxford Scholarship Online has full ICOLC-compliant statistics available via Subscriber Services. Statistics are displayed under the following headings:

• Number of Sessions: The total number of unique sessions. Where users have cookies enabled, a session is an uninterrupted period of use of a site; it does not equal the number of unique users since a given person can have multiple sessions. A user-session will be terminated if there is more than fifteen minutes of inactivity.
• Total Session Time (hh:mm): The total time of all sessions added together.
• Average Session Time (hh:mm): The total session time divided by the number of sessions.
• Average Pages per Session: The number of web pages requested divided by the number of sessions.
• Full-Content Units Requested: The number of entries viewed. For long articles split into sections, each section counts as a separate 'content unit'. NOTE: For Oxford Scholarship Online, five print pages viewed online counts as one 'Full-content unit' as a single HTML page contains five print pages' worth of text.
• Web Pages Requested: The number of HTML pages accessed.
• Hits: The number of files served, ie counts all the images and other files on a page, plus all html pages.
• Queries (Searches): The number of times a search request is submitted to the server. Any subsequent activity to review or browse among the records retrieved, or to view an entry from the list, is not recorded as an additional search.
• Full-Content Units Reached from Browse: The number of entries reached from the browse menu. Please note, this is not relevant to all products.
• Turnaways: If a subscription is limited by concurrency, the number of turnaways will indicate how often the concurrency limit has been exceeded and users barred from the product.