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Kern, T., & Willcocks, L. (2001-11-15).  (Ed.), The Relationship Advantage: Information Technologies, Sourcing, and Management. : Oxford University Press,. Retrieved 19 Dec. 2018, from http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199241927.001.0001/acprof-9780199241927.