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 (2007-12-01). APPENDIX A: INTERVIEW PROTOCOL. In  (Ed.), Corporate E-Learning: An Inside View of IBM's Solutions. : Oxford University Press,. Retrieved 20 Sep. 2018, from http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195311310.001.0001/acprof-9780195311310-appendix-1.