Business and Management

This book addresses some of the major contemporary issues in comparative business and employment relations. At its core are the findings of a four-year international exploration of the management of employment relations in American multinational companies in the UK, Germany, Ireland, and Spain. Data from detailed case studies are used to illuminate the tensions between the forces of globalization and the continuing distinctiveness of national business systems. It looks at what is distinctively American about US multinationals, asking how the US business system’s particular features influence their management of human resources across national borders. It shows that the transfer of ‘Americanness’ is not a technical, top-down, managerial process, but a highly political and ‘negotiated’ one in which groups and individuals at different levels within the company try to influence the terms of transfer. The book uses a wealth of empirical material to explore the ways in which US multinationals manage international employment relations in different host countries. Four areas of policy and practice are considered in detail: pay and performance; collective employee representation; the management of workforce ‘diversity’; and managerial careers. It shows how global HR policies are made; how they are diffused internationally; and how they are adopted, adapted, or resisted by overseas subsidiaries. It also explores some of the structures and processes that characterize US multinationals: the changing balance between centralization and subsidiary autonomy; the management of international learning; and the structure and role of the international human resource function.

Leadership is still much discussed, studied, and sought after, even though we now live in supposedly more democratic times with flatter organizations and empowered employees. But how can we best understand leadership? Are leaders born or made? Do they have particular traits or are we all potential leaders? Do the requirements for leadership change over time or are there timeless patterns? Do traditional approaches help us to pick and develop leaders or are there alternative ways that advance our understanding? This book investigates the notion of leadership in a series of historical case studies and rich essay portraits of some of the most famous, and infamous, leaders (e.g. Florence Nightingale, Richard Branson, Horatio Nelson, Martin Luther King, Henry Ford, etc.). The scenarios are drawn from right across the spectrum to include business, politics, society, and the military. The first part of the book considers four sets of parallel cases where leadership appears to be a major explanation of success and failure. The second part takes the four critical issues arising from these parallel cases (identity, strategic vision, organizational tactics, and persuasive communication) and explores them in detail. One main reason we have such difficulty in explaining and enhancing leadership, the author argues, is because we often adopt perspectives and models that obscure rather than illuminate the issues involved. The reliance upon traditional scientific analysis has not provided the anticipated advances in our understanding because leadership is more fruitfully considered as an art, or more exactly an array of arts, rather than as a science.

Personal authenticity was once a reference point from which critics and labour activists sought to challenge the domination of the corporation. Now it has entered into the parlance of managerial discourse. This book critically investigates the increasing popularity of personal authenticity in corporate ideology and practice. Rather than have workers adhere to depersonalising bureaucratic rules or homogenous cultural norms, many large corporations now invite employees to simply be themselves. Alternative lifestyles, consumption, ethic identity, sexuality, fun, and even dissent are now celebrated since employees are presumed to be more motivated if they can just be themselves. Does this freedom to express ones authenticity in the workplace finally herald the end of corporate control? To answer this question, this book places this concern with authenticity within a political framework and demonstrates how it might represent an even more insidious form of cultural domination. The book especially focuses on the way in which private and non-work selves are prospected and put to work in the firm. The ideas of Hardt and Negri and the Italian autonomist movement are used to show how common forms of association and co-operation outside of commodified work is the inspiration for personal authenticity. It is the vibrancy, energy, and creativity of this non-commodified stratum of social life that managerialism now aims to exploit. Each chapter explores how this is achieved and highlights the worker resistance that is provoked as a result. The book concludes by demonstrating how the discourse of freedom underlying the managerial version of authenticity harbours potential for a radical transformation of the contemporary corporate form.

Organizations performing non-routine, innovative, often knowledge-intensive tasks, for example, professional partnerships need a rather flat, collegial, and non-bureaucratic structure. This book examines cooperation among partners in a US corporate law firm and provides a grounded theory of collective action among rival peers, or collegiality. Members (partners and associates) are portrayed as independent entrepreneurs who build social niches in their organization and cultivate status competition among themselves. This behaviour allows them to fulfil their commitment to an extremely constraining partnership agreement and generates informal social mechanisms (bounded solidarity, lateral control, oligarchic regulation) that help a flat organization govern itself: maintain individual performance, even for tenured partners; capitalize knowledge and control quality; monitor and sanction opportunistic free-riding; solve the ‘too many chefs’ problem; balance the powers of rainmakers and schedulers; and integrate the firm in spite of many centrifugal forces. These mechanisms and the solutions they provide are examined using a broadly-conceived structural approach combining theory-driven network analysis, ethnography of task forces performing knowledge-intensive work, and analysis of management and internal politics in the firm. The author presents a theory of the collegial organization that generalizes its results to all kinds of partnerships.

The practice of consultation between senior managers and employee representatives has a long history in British employment relations yet has often been a poor cousin to collective bargaining. Two trends have elevated the importance of consultation. First, the decline in trade union membership and the retreat from collective bargaining in the private sector has meant that consultation is often the only form of collective employee voice available. Second, since the 1970s the European Union (EU) has embarked on programme of legislative support for consultation, most recently in the information and consultation directive of 2002. The United Kingdom's Information and Consultation of Employees (ICE) Regulations implementing the directive became fully operational in 2008. The book charts the meaning and development of consultation in the twentieth century and explores the justifications for the practice. The way EU intervention to promote consultation evolved and changed is analysed with particular attention to the adoption of the ICE directive. The half-hearted response to EU consultation initiatives in Britain is analysed with a critical assessment of UK governments' handling of the issue, employer hostility, and union ambivalence. The take-up and impact of consultation regulations, especially ICE, is assessed and the processes involved in effective consultation explored. The dynamics of consultation are described drawing a contrast between ‘active’ consultation, and more limited consultation used as a means of communication. The UK experience is compared with practices in Europe. Suggestions are made to improve take-up of consultation and changes needed to the EU directive and ICE regulations.

This book examines how corporate e-learning is developed, implemented and how effectiveness is determined at IBM. It addresses the following questions: Why e-learning? How is e-learning developed? How is e-learning implemented? How is e-learning effectiveness determined? What are the lessons learned? E-learning is a tool to be used along with other means of learning. It is used when it is the best way to learn for a particular application. It is a way to save costly face-to-face time for optimal use. There is no one size that fits all. IBM is an early adopter in use of e-learning for training its global workforce. IBM, like other corporations, has its own unique e-learning solutions. Strategic vision, clear business objectives, well defined learning organization, strong leadership, corporate support, prudent use of e-learning, quality of content, ease of access, interoperability, accountability of learners and instructors, and a well defined measurement system all matter. Successful integration of these ingredients is essential for effective e-learning. Ignoring any of these key ingredients can lead to failure. IBM has its own rationale and approach to using e-learning. It has its growing pains. Experience in e-learning at IBM provides a unique context for leveraging e-learning to train employees. IBM has been successful in using e-learning in the context of their business objectives and business environments. IBM's experience and lessons learned should serve as an important guide to those who are implementing e-learning.

The chapters in this book address the state of Japanese corporate governance and managerial practice at a critical moment. They are based on detailed and intensive fieldwork in large Japanese companies and interviews with investors, civil servants, and policy makers in the period following the adoption of significant corporate law reforms in the early 2000s up to the months just before the global financial crisis of 2008. At the start of the decade, the time seemed right for Japan to move to a shareholder value‐driven, “Anglo‐American” system of corporate governance. Instead, an adjustment and renewal of the postwar model of the large Japanese corporation has taken place. Japanese managers have adapted to and reshaped corporate governance norms, using them to reform internal decision‐making structures. The board's role is seen in terms of strategic planning rather than monitoring, and external directors are viewed as advisers, not as representatives of the shareholders. Companies have responded to the threat of hostile takeovers by putting poison pills in place and have rebuffed hedge fund activists' demands for higher dividends and share buybacks. Although shareholder influence is more extensive than it was, central aspects of the Japanese “community firm” ‐ in particular, managerial autonomy and a commitment to stable or “lifetime” employment for core of employees ‐ largely remain in place. The Japanese experience suggests that there are limits to the global convergence of company law systems, and that the widespread association of Anglo‐American practices with the “modernization” of corporate governance may have been misplaced.

Temporary employment has become a focus of policy debate, theory, and research. This book addresses the relationship between temporary employment contracts and employee well-being. It does so within the analytic framework of the psychological contract, and advances theory and knowledge about the psychological contract by exploring it from a variety of perspectives. It also sets the psychological contract within the context of a range of other potential influences on work-related well-being including workload, job insecurity, employability, and organizational support. The book identifies the relative importance of these various potential influences on well-being, covering seven countries; Belgium, Germany, The Netherlands, Spain, Sweden, and the UK, as well as Israel as a comparator outside Europe. The book's conclusions are interesting and controversial. The central finding is that contrary to expectations, temporary workers report higher well-being than permanent workers. As expected, a range of factors help to explain variations in work-related well-being and the research highlights the important role of the psychological contract. However, even after taking into account alternative explanations, the significant influence of type of employment contract remains, with temporary workers reporting higher well-being. In addition to this core finding, by exploring several aspects of the psychological contract, and taking into account both employer and employee perspectives, the book sheds light on the nature and role of the psychological contract. It also raises some challenging policy questions and while acknowledging the potentially precarious nature of temporary jobs, highlights the need to consider the increasingly demanding nature of permanent jobs and their effects on the well-being of employees.